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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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martin algiene

June 11, 2026

5  out of  5
rating by martin algiene
"I have never enjoyed looking for insurance but what I received from State Farm and the Ruth Shannon agency was quite the difference. Ms Terri actually made the experience pleasant, not only by saving me money, but treating me as a valued customer. Six stars if it was choice!"
We responded:
"Wow, thank you for the 5-star review, martin! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Brandie

May 30, 2026

5  out of  5
rating by Brandie
"I’ve worked with Terri for quite a while now, and she has been absolutely fantastic. She originally started helping me get back with State Farm after I moved here, and even though I wasn’t eligible at the time because of a previous accident, she never forgot about me. She stayed in touch, followed up when she said she would, and as soon as the accident fell off my record, she reached back out. Today she helped me transition my policy and also helped my two daughters get set up with policies of their own as they’re moving out on their own. She was incredibly knowledgeable, patient, and made the whole process easy to understand. It’s rare to find someone who follows through the way Terri does. I truly appreciate all of her help and will absolutely be working with her again as the rest of my family starts getting their own policies. Highly recommend!"
We responded:
"Wow, thank you for the 5-star review, Brandie! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Robert TEMTA

May 18, 2026

5  out of  5
rating by Robert TEMTA
"It was great talking to you guys today and have my insurance renewed. God bless you all and a particular appreciation to TERRY."
We responded:
"Robert, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Alireza Kamyab

May 12, 2026

5  out of  5
rating by Alireza Kamyab
"Ruth Shannon was the best insurance agent I ever have, all these years"
We responded:
"Thank you for the amazing review, Alireza! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Charlene Koonce

May 12, 2026

5  out of  5
rating by Charlene Koonce
"Ruth Shannon's office (and Lelanie specifically) are great! They are always super responsive to any request and provide helpful suggestions about coverage. Highly recommend."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Ruth Shannon’s Team here in Flower Mound . "
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lewis leveridge

May 7, 2026

5  out of  5
rating by lewis leveridge
"Vicky Wallace is a wonderful addition to this great team. If you want honest hard working people for you this is the team you want."
We responded:
"Thank you for the amazing review, lewis! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Phil Ramey

April 23, 2026

5  out of  5
rating by Phil Ramey
"Staff was great! They answered my call 5 min before they closed and spent 20 minutes with me to resolve my issues! Highly recommended!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Christopher Cruz

April 9, 2026

5  out of  5
rating by Christopher Cruz
"So easy and a pleasure working with Lettie getting insurance for my Harley. Thank you Lettie. 🤩"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Flower Mound to know that you had such a wonderful experience with us here on State Farm Agent Ruth Shannon’s Team."
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Gonzalo D

April 8, 2026

5  out of  5
rating by Gonzalo D
"Terri helped us in getting our first RV insurance. Shes amazing! Very few people that go above and beyond for the customer and we feel very fortunate that we had her support."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Ruth Shannon’s Team. "
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Betsy Rastberger

March 30, 2026

5  out of  5
rating by Betsy Rastberger
"Very helpful and all my questions were answered."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Isthar Salgado Hair Studio

March 30, 2026

5  out of  5
rating by Isthar Salgado Hair Studio
"Had the best experience switching my insurance with Terri! She is incredibly knowledgeable and helped me find better coverage at a lower price than my previous policy. She explained everything so clearly and made the whole process smooth and stress-free. Highly recommend!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Ruth Shannon’s Team. "
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Thomas Mccaslin

March 19, 2026

5  out of  5
rating by Thomas Mccaslin
"We been treated well by Teri at Ruth Shannon State Farm, I would recommend speaking with Teri Goodrich for your needs."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Shannon Ice

March 17, 2026

5  out of  5
rating by Shannon Ice
"Very pleased with the service I received from Terri; I highly recommend her! I had been paying way too much for my home and auto insurance and had already spent quite a bit of time shopping around before I spoke with Terri. She was incredible to work with. She took the time to walk me through my policies, patiently answering all of my (many!) questions, and made every effort to make the process as easy for me as possible. In the end, she saved me over $2k per year on my home insurance and cut my auto insurance in half. I feel like I talked to every. single. insurance. provider. ever. But didn't find any others that could offer the great rates and exceptional service I received with Terri."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Ruth Shannon’s Team! We deeply appreciate your kind words here in Flower Mound. "
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Anindya Chakraborty

March 17, 2026

5  out of  5
rating by Anindya Chakraborty
"Since I am a first time driver i was getting higher rates elsewhere, thanks to Linda for giving me a good rate on the premium"
We responded:
"We are grateful for your 5-star review, Anindya! Thanks for taking a moment to share your positive rating of State Farm Agent Ruth Shannon’s Team here in Flower Mound . "
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Pawan Arya

March 6, 2026

5  out of  5
rating by Pawan Arya
"Switching to this company was a great decision, and I saved a lot on my insurance. Great experience working with Ruth, very professional and made the insurance process simple and smooth."
We responded:
"We appreciate your review, Pawan. We are so happy that you had such a wonderful experience with State Farm Agent Ruth Shannon’s Team here in Flower Mound ! "
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chrisbub

February 15, 2026

5  out of  5
rating by chrisbub
"Ms. Terri was an absolute wonder to work with. Saying she went above and beyond wouldn't come close to the quality of service that was provided. Professional, personable, and down right proficient when it comes to her craft."
We responded:
"Thanks so much for the fantastic rating, chrisbub! We are so glad you had a positive experience with us here on State Farm Agent Ruth Shannon’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Annette White

February 10, 2026

5  out of  5
rating by Annette White
"I was checking around to find a lower insurance rate since I live on a fixed income. I received a call from Terri, I thought she would be like so many other agents (just looking for a sale). She was the kindest and most compassion person I've spoken with in a long time. There truly are still good people out in the world. Thank You Terri and I look forward to a long term relationship with State Farm"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Ruth Shannon’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Taeryeon Kim

October 6, 2025

5  out of  5
rating by Taeryeon Kim
"Kaden helped me with my auto insurance and I saved a lot of money! He was quick to response even on Saturday. I highly recommend him and Ruth Shannon team."
We responded:
"Taeryeon, thank you for your wonderful review! We look forward to serving you for many years to come. "
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J. Powell

September 26, 2025

5  out of  5
rating by J. Powell
"Ms. Shannon was a great agent that went over and beyond to help me with my insurance needs!!! She was one of them best agents I have ever had the pleasure of talkin to. I will be looking forward to doin business with her again!! I Highly recommend her!!!!"
We responded:
"Thank you so very much for your wonderful review! We look forward to servicing you in the many years to come. "
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Jackie Callahan

September 19, 2025

5  out of  5
rating by Jackie Callahan
"Ronda helped me get a great rate and answered all my questions promptly."
We responded:
"Jackie, thank you so very much for your wonderful review! We appreciate you! "
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aspen obermeyer

September 12, 2025

5  out of  5
rating by aspen obermeyer
"I switched to State Farm and it saved me so much money! They answered all of the questions I had and were so incredibly helpful."
We responded:
"Thank you, Aspen! We are so glad you have joined our team here at Ruth Shannon State Farm. We look forward to serving you for many years to come. "
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Gregg Buchanan

September 10, 2025

5  out of  5
rating by Gregg Buchanan
"Rhonda Smith help me from start to finish loved dealing with her. Thank you so much Rhonda people made me switch insurance companies."
We responded:
"Gregg, thank you for the review. We love when we hear our customers "loved" dealing with Ronda! We are so glad she took such good care of you. We look forward to taking care of you for many years to come. Thank you, again!"
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dw

July 11, 2025

5  out of  5
rating by dw
"I have all new auto & home policies started after many years with Liberty Mutual. After shopping around for a few days and talking to several companies and agents I decided that not only State Farm has the best insurance but after working with Terri Goodrich I now know tons more about insurance and exactly what all I have and what is covered. Thank you very much Terri for all your outstanding work! Thank you Ruth Shannon"
We responded:
"DW, Thank you for the amazing review! We are so grateful that you found us and that Terri did such an outstanding job explaining your coverages. We appreciate you and look forward to a long term, mutually rewarding relationship! "
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Erika Contreras

March 17, 2025

5  out of  5
rating by Erika Contreras
"Amazing service! All our questions were answered thoroughly. Should have made the switch a while ago. Ask for Lelanie, she's the best."
We responded:
"Erika, Thank you for the amazing review! Lelanie, as well as the entire team at Ruth Shannon State Farm are here for you, now and into the future. We appreciate your business and look forward to a long and beneficial relationship. "
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Tomba Yanni

February 10, 2025

5  out of  5
rating by Tomba Yanni
"Very simply, Terri Goodrich went over and above what was necessary to gain me as a new customer. She followed up with me, was never pushy and provided answers to all of my questions. She exceeded my expectations, which is why I purchased the policy from her. I strongly recommend her. I think you'll be very satisfied."
We responded:
"Tomba, thank you so very much for your amazing review! We appreciate your business and look forward to a long and rewarding relationship."