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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Erik LaSalle

Erik LaSalle

October 19, 2024

5  out of  5
rating by Erik LaSalle
"Terri at Ruth Shannon's State Farm Agency consistently goes above and beyond to protect our assets, providing tailored solutions for both personal and business needs. Her proactive approach not only ensures we’re well-covered but also helps us save money wherever possible."
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Grant Vickers

October 16, 2024

5  out of  5
rating by Grant Vickers
"Ruth and Terri are AMAZING. I left USAA for them due to their professionalism and commitment to getting me the best rates and coverage!"
We responded:
"Grant, thank you for the amazing review! We are here for you, always."
Profile photo of Caprecia Simmons (DK Buckingham)

Caprecia Simmons (DK Buckingham)

October 12, 2024

5  out of  5
rating by Caprecia Simmons (DK Buckingham)
"Terri helped me solve all my insurance problems with great patience and follow up to make sure I and my two kids have the policies we all need! I couldn’t ask for a more gracious and customer centric agent!"
We responded:
"Caprecia, thank you for the amazing review! We are here for you and your family, always. "
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Nora Islas

October 11, 2024

5  out of  5
rating by Nora Islas
"TERRY SO CARING AND A GREAT PERSON SHE CHECKED ON ME N MY DAUGHTER AND PATIENTLY WAITED TIL I WAS READY TO SET UP MY POLICY I CONSIDER HER A GREAT FRIEND HIGHLY RECOMEND"
We responded:
"Nora, thank you for the amazing review! We are here for you and your family, always. "
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Damaris McCalley

September 27, 2024

1  out of  5
rating by Damaris McCalley
"Literally robbed me for almost a year of a water damage claim they admitted coverage on by refusing to put check in my name knowing my husband is incarcerated and can't go to the bank when I'm on policy. Total creep"
We responded:
"I'm sorry you have had these issues. Once a claim has been turned into our legal unit, corporate policy says that an agent's office can no longer discuss your claim with you. "
Profile photo of Joel Harloff

Joel Harloff

August 10, 2024

5  out of  5
rating by Joel Harloff
"In the difficult state of affairs in the great USA with rising costs, I was pleasantly impressed with the very competitive quote that I was able to obtain. But most importantly was the personal touch and professional interaction I had with Terri G. She made the entire process so easy and streamlined for me and I greatly appreciated that aspect. Thank you again Terri for devoting your time to me and my insurance needs as I would and will highly recommend you and your office of professionals to whomever I encounter that has insurance needs."
We responded:
"Thank you, Joel! Terri is amazing and very caring. She is the process master, and we appreciate you saying as such!"
Profile photo of Andrea Williamson

Andrea Williamson

June 27, 2024

5  out of  5
rating by Andrea Williamson
"Terri was amazing to work with. She saved me on my insurance and took the time to go through everything line item by line item. I used to have State Farm many years ago and after my agent left I went to another company. Now that I have Terri to work with I feel like I am in good hands. She was so patient with my phone issues while trying to get everything together. Super responsive as well!"
We responded:
"Andrea thank you for your wonderful review. I love the description of Terri. She is very "responsive" as is our entire team. Thank you again for taking the time to say so. We appreciate your business. "
Profile photo of Ramon Cueto

Ramon Cueto

June 19, 2024

5  out of  5
rating by Ramon Cueto
"Excellent service must be recognized and I want to recognize the office of Ruth Shannon's State Farm agency. Recently, our property premium increased due to the high level of risk in Texas. When I called to see how the premium could be reduced, Eric Barnes in Ruth's office took the time and initiative to conduct a thorough analysis of how our premium could be reduced. And this is not the first time that Eric acts diligently on our behalf. State Farm is an excellent insurance company and people like Eric keep it that way! Thank you!"
We responded:
"Ramon, thank you for your fantastic review. Eric is a wonderful asset to our agency, and we can't thank you enough for recognizing him for going above and beyond! "
Profile photo of T S

T S

April 25, 2024

5  out of  5
rating by T S
"Recently moved here from out of state. Terry has been so helpful with all my insurance needs. I can't thank or recommend this team enough. They are fantastic!"
We responded:
"Thank you so very much for the wonderful review. Terri is an absolute asset to our team, and we appreciate you saying so. "
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Presley Sequeira

January 24, 2024

5  out of  5
rating by Presley Sequeira
"Terri from Ruth Shannon State Farm has been absolutely amazing! I am a first time car buyer with very little driving/insurance history and Terri helped me get insurance at a rate that was 50% less than what I was paying a competing insurance company. She is prompt with responding and stays on top of any requests I have concerning my policy. I highly recommend them! 🙂"
We responded:
"Thank you, Presley. We appreciate your kind words. Terri is an amazing team member with a tremendous amount of knowledge for what we do. Our team of eight is very committed to taking care of you throughout any and all of your insurance and financial service needs, now and into the future. "
Profile photo of Abhishek Rastogi

Abhishek Rastogi

January 18, 2024

5  out of  5
rating by Abhishek Rastogi
"Terry from Ruth's team has been a great person to work with. She new her stuff very well and provided great advice on home and auto insurance. She was very patient and addressed all my queries. Overall had a great experience with this team."
We responded:
"Abhishek, thank you for the 5-star review. We are so grateful that Terri provided such fabulous service for you. Our amazing team is here for you when you need us. "
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Vinodh Kumar

January 18, 2024

5  out of  5
rating by Vinodh Kumar
"I had an outstanding experience with State Farm insurance agent Terry. Her exceptional customer service was marked by patience and a thorough explanation of every aspect of my insurance coverage, ensuring I fully comprehended the terms and benefits. Terry went beyond the expected by guiding me to maximize the utility of my policy and securing additional discounts. Her proactive approach and commitment to customer satisfaction were evident throughout. Terry's friendly demeanor and attention to detail made the entire process enjoyable, and I feel confident in the coverage provided by State Farm under her guidance. I wholeheartedly recommend Terry to anyone in search of a dedicated and knowledgeable insurance agent."
We responded:
"Venodh, thank you for the 5-star review. We very much appreciate your comments. Terri is everything you said, and we are so grateful to have her on our team. "
Profile photo of JUST L7

JUST L7

June 13, 2020

5  out of  5
rating by JUST L7
"Very friendly staff"
We responded:
"Thank you so very much for your review. We appreciate you. "